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 tr.ecco.com REFUND & EXCHANGE TERMS
 
First and foremost we would like you to have an enjoyable shopping experience!
• Provided that the purchased product is not used, you can request a return or exchange by sending your product together with all its accessories and original invoice accompanied by the completed return&exchange form sent to you in your order, to the address indicated below via courier service within 14 days as of the date you take delivery of it. Be returned to you with all courier expenses borne by you.

PRODUCT RETURN TERMS
• Unworn items may be returned within 14 days of delivery.
• The return of ruined, worn out products or those with missing accessories or invoice are not accepted, and these products will be returned to you with all courier expenses borne by you.
• All products should be packed in their original package.
• Only items purchased via tr.ecco.com are eligible for return.
• The return form of the product must be completed in full.
• The original invoice of the product must be placed in the package.
• The price of the products deemed eligible for refund as per the associated terms shall be deposited to your account within 7 business days. It may take up to 7 business days for the refund to hit your account due to the banking procedures.
PRODUCT EXCHANGE TERMS
 
• Due to the daily turnover in our stocks, we cannot guarantee the availability of the model, size, color of the product you request the exchange for. That being said, an exchange will be made if the product you request is available in our stocks.
• For a product exchange, you can send the product you would like to exchange together with its invoice and the return/exchange form including the code and size of the replacement product etc.
• If the product requested is not available in our stocks, a customer representative will contact you by phone.
• You can pay any price difference between the products exchanged by means of a remittance made to us. The time limit in this case is 2 business days.
 
ADDRESS FOR RETURNS AND EXCHANGES:

ECCO Ayakkabi Ticaret Limited Sti.
Kocatepe Mah. Paşa Cad. FF Blok
No: 118 Forum İstanbul AVM 

Bayrampaşa - İSTANBUL
+ 90 (212) 317 67 00

 
tr.ecco.com REFUND & EXCHANGE TERMS
First and foremost we would like you to have an enjoyable shopping experience!
• Provided that the purchased product is not used, you can send it back together with its original invoice by completing this form to the address indicated below,  within 14 days as of the date of delivery.
TERMS FOR RETURNS AND EXCHANGES:
• Unworn items may be returned or exchanged within 14 days of the delivery.
• Any price difference in a product exchange must be paid via remittance within 2 business days.
• The return of ruined, worn out products or those with missing accessories or invoice are not accepted, and these products will be returned to you with all courier expenses borne by you.
• All products should be packed in their original package.
• Only items purchased via tr.ecco.com are eligible for returns/exchanges.
• Our product availability changes daily and we cannot guarantee size/color/style availability when we receive your return. However, you can seek assistance from Customer Services regarding your product exchange
1). Contact/Billing Information
Name Surname_____________________________________
Address ___________________________________
City _______________ St ___________ Zip ______
E-mail _____________________________________
Phone ____________________________________
Order Confirmation No: ___________________________ ** This information is required. (My Account/My Orders)             
Date: ______________________________________
Signature: __________________________________
2). Please check one of the following.
a) I changed my right of withdrawal and would like a refund                   b) I would like to make an exchange
The exchange product’s:   Product Code: ....................... Product Name: ................ Size: ...................... Color: ...................
• Please check one of the reasons for the return/exchange
Size problem 
Different appearance than the photograph 
Delivery with missing component 
Damaged delivered product 
Wrong product delivery 
Defective product 
Other 
• Please enter information on the purchased product that you would like to return/exchange.
PRODUCT CODE PRODUCT TYPE AND NAME QUANTITY PRICE      
 
RETURN ADDRESS: 

ECCO Ayakkabi Ticaret Limited Sti.
Kocatepe Mah. Paşa Cad. FF Blok
No: 118 Forum İstanbul AVM 

Bayrampaşa - İSTANBUL
+ 90 (212) 317 67 00