Frequently Asked Questions


Membership is absolutely free.

Can non-members shop at ECCO Online-Store?

You don’t need to be a member to the Online Shop. You can make shopping as a guest.

Payment Options

We currently accept Visa and MasterCard for orders. Available payment options will be presented at checkout.

Secure Ordering

The security of the information regarding your membership and order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than ECCO.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode when the "http" in the web address is replaced by "https"

After you enter your payment information, you will be directed to your bank’s secure 3D payment side to finish your transaction.

Same Day Shipping

Orders placed until 4pm on week days will be shipped out on the same day.

Shipping rates

Standard shipping rate is charged as per the Cargo Company.

Shipping and Delivery

We ship to all cities in Turkey.

Returns & Exchanges For your convenience, ECCO online shop purchases, may be returned only to the adress below for a full refund or exchange within 14 days of original purchase.

·         You will need to present your original invoice at the register.

·         Items will need to be un-used, in good condition with original tags.

Customers may also choose to ship their items by filling the Returns & Exchanges form

·         * You may call UPS  to schedule a pick up

·         * Packages can also be dropped at a UPS Kargo store located nearby.

o    This service is available in all cities.

o    Shipping charges are prepaid and no postage is required.

o    Refunds will be made in the original payment form.